Frequently Asked Questions
The stuff people actually ask. No corporate fluff, no lawyer-speak.
Getting Started
4 questions
Yes. The Caw plan is free forever—bio page, short links, QR codes, basic analytics. No credit card required, no surprise charges.
14 days, no credit card required. Test everything, decide if it works for you.
Anytime. Upgrades take effect immediately, downgrades at the end of your billing cycle. Your content stays exactly where it is.
Nothing dramatic. You'll be prompted to subscribe or your account reverts to the free tier. No data loss, no pressure.
Payments & Billing
5 questions
Cards (Visa, Mastercard, Amex), PayPal, and cryptocurrency via our self-hosted BTCPay Server. Bitcoin, Litecoin, Monero—no third-party processors.
No chargebacks, no payment processor politics, no middlemen deciding what content is "acceptable". Your money, your choice.
14-day money-back guarantee on all paid plans. If it's not working for you, let us know and we'll sort it.
Yes. No contracts, no fees, no guilt trips. Cancel from your dashboard. Your data stays available until your billing period ends.
Your account reverts to the free tier. Everything's still there—some features become limited. Upgrade again whenever you want.
Privacy & Security
5 questions
Germany and Finland. All personal data stays in the EU under GDPR. We use 140+ edge locations for performance, but those only cache static assets—your data never leaves the EU.
Fully. EU infrastructure, strict data handling, your rights respected. This isn't a checkbox—it's how we operate.
No. Our business model is simple: you pay for services, we provide them. No data mining, no ad targeting, no "partners".
Legal content from consenting adults with proper age-gating is fine. We don't have payment processors dictating what you can host.
TLS everywhere, encrypted at rest, encrypted in transit. We take this seriously.
Services & Features
5 questions
Bio.Host is your link-in-bio headquarters—landing pages, short links, QR codes, 60+ content blocks. Social.Host is your content calendar—schedule posts across 22 platforms from one dashboard. They work great together.
Full first-class support. Mastodon, Bluesky, Nostr, Farcaster, Lemmy—the decentralised web isn't an afterthought here.
Yes, on all paid plans. Point your domain at us, we handle SSL and CDN. Your brand, your domain, our infrastructure.
Model Context Protocol—lets AI agents interact with our platform. Schedule posts, create links, manage content through Claude, Cursor, or other MCP-compatible tools.
Analytics.Host (privacy-first website analytics), Trust.Host (social proof widgets), Notify.Host (push notifications), and Mail.Host (professional email). All in active development.
Technical
4 questions
Yes. REST API with full documentation, available on paid plans. Build integrations, automate workflows, connect your tools.
99.9% target. Multiple EU data centres with automatic failover. When issues happen, we communicate honestly and fix them fast.
Anytime. GDPR Article 20 is your right. Standard formats, no hoops to jump through.
On paid plans. Get notified when events happen, trigger automations, build the integrations you need.
Support
3 questions
Email support for all plans (priority for paid). Documentation and guides that don't require a PhD. We're a small team but we actually respond.
Not currently. We prefer giving thoughtful written responses over putting you on hold. Email and in-app messaging let us properly research issues.
Usually within a few hours during UK business hours for paid plans. We aim to under-promise and over-deliver.
Still have questions?
Can't find what you're looking for? Get in touch—we actually read and reply to messages.